Thank you for choosing our wine store. We value your business and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our Return & Refund Policy below.

Returns
We accept returns on unopened, undamaged wine products within 14 days of delivery. To qualify for a return, the product must be in its original packaging with all seals intact. Unfortunately, due to the perishable nature of wine, we are unable to accept returns on opened or damaged bottles.

Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 7–10 business days. Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

How to Initiate a Return
If you wish to return a product, please contact our customer support team with your order number and reason for return. We will provide you with the necessary instructions and a return authorization number.

Exchanges
If you would like to exchange a product for a different one, please follow the return process and place a new order for the desired product.

Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please contact our support team. We are here to help and ensure your shopping experience is as smooth as possible.